IT Client Support Technician

The IT Support Specialist is responsible for managing all phases of client technical assistance to Aurora employees, contractors, and guests at their primary facility and remote support for users located at other Aurora facilities, satellite offices, or offsite locations as necessary. The candidate will report to the home site IT Manager. Responsibilities include:

Specific Responsibilities

  • Efficiently prioritize work to meet level of service deadlines.

  • Field incoming help requests from end users via both telephone and email

  • Escalate problems (when required) to the appropriately experienced technician or next tier of support.

  • Maintain focus on data security, following compliance requirements, company policies, and industry best practices.

  • Identify and learn appropriate software and hardware used and supported by the organization.

  • Support audio visual systems in conference and multi-purpose rooms for scheduled meetings and events.

  • Perform hands-on maintenance and support at the workstation level, to include: hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation.

  • Configure new systems and replace legacy systems as business requirements dictate.

  • Administer domain security policies, i.e. account creation, assign access permissions, and OU placement.

Minimum Requirements

  • Candidate must have demonstrable experience supporting the following:

  • Microsoft Windows workstations in an enterprise domain environment

  • Linux Administration Support 

  • Microsoft Office 365 support

  • Malware mitigation / removal

  • Experience troubleshooting basic network connectivity issues

  • Experience utilizing remote support tools

Position open to Swiss or EU/EFTA-eligible workers

Location:  central Switzerland